Your Colour Service at Citrus Hair Salon

Getting a colour can be scary when you don’t know what to expect. You can trust that you are in good hands when you come into our salon, because we specialize in colour, and really do have some of the best colourists in the city! We want to give our clients the best possible colour service and that not only means achieving the colour you want but also doing it with the least amount of damage possible.


What’s So Good About Us?

All of our stylists really care about their work and treat your hair as their own. That is the culture of customer service we have created and we have chosen stylists that truly live and breath that work ethic. Here are some of the things we do day to day to ensure you are in the best hands getting the best colour service when you walk in the door:

  • Sharing ideas. We have group meetings with all our colourists once a month to go over new products, new techniques and to chat about what works and what doesn’t. Each colourist has his/her own methodology and has learned different things and wwe like to share the wealth.
  • Training. We continually train our staff. You can never learn enough.
  • Great products. We use the best, safest products we can find…worldwide. We’re always looking.
  • We work as a team. We are never afraid to ask for a second opinion from one of our other colourists when doing a colour service. Sometimes two heads–or more– are better than one!
  • Do no harm. We always have the health of your hair in mind and will inform you if we think the service will damage your hair.
  • Our guarantee. We will do everything we can to make sure you are happy with the result. When unexpected things go wrong we will make sure we correct it. We guarantee our work.

What you get is a team of colourists working together, consulting each other and getting opinions from each other to make sure each client leaves with the best possible outcome for their hair. We have two colour educators on our team who have gone to training sessions, seminars and classes to learn more and obtain advanced certification in all colour and highlighting methods and in colour corrections. Because our colourists work together and share information, you have access to the most advanced, caring, skilled, artistic and forward-thinking colour team possible.

The Colour Service

There is no doubt that hair colour can make the most dramatic change to your look. You can add luscious, buttery blonde highlights for a more youthful, sexy look. A rich, chocolate brown colour added to your drab hair can  give you the sensuous, glamourous look you crave. You can bring out your inner vixen with a dramatic, luminous copper gold blend. Colour can make a statement to the world.

Box colour versus salon colour. Many of you have learned the hard way what can happen if you try to do a colour yourself with a store-bought box colour. The model on the box stares at you invitingly with that beautiful, shiny mane of hair, making promises of what is to come. What she doesn’t tell you is that there is more to it than dumping the contents of the package onto your hair. Many have had the experience of the colour going too dark, too red, too dry, brighter at the roots, too light, too green, brassy, uneven….you get the picture. Some of you are nodding your heads right now with the bad memory of that experience. Some of you have gotten lucky and ended up with an ok colour. The fact is, that there is a lot more to colouring your hair than just looking at the model on that box of colour and hoping it turns out like hers. What she is promising is what you can achieve if you know what you’re doing.

We do many colour corrections for clients that have attempted feats of colour themselves at home. What starts off as an inexpensive endeavour ends up costing more than it would have to begin with. If the colour doesn’t turn out, it will probably cost you so much more to get it fixed than it would have to just go to the salon in the first place. There are costs involved in color removal and toners and lighteners – and it may take several trips to fix your hair tragedy. The before and after photo on the left shows what can happen when someone attempts a balayage at home and then after we fix it up in the salon.

Your salon colour service. There is a reason that so many women, and men, come to the salon to have their colour done. Your stylist knows about hot roots and that the end colour depends on your starting colour. They know about processing times and developers. They know how to do fillers if you are going from blonde to brunette or how to get a more vibrant red or copper by balancing the existing pigments in your hair. They can do foils! They know how many to do and where to place the highlights on your head to get the best balance of light and dark and how to blend the two. All these things you might not know about and can’t do at home by yourself. This is why you come to us. Because you know the results will be more fabulous than that random box color. And you know that we are able to correct any unforeseen issues that come up.

Your stylist is there to help guide you and use their knowledge of chemistry and colour to help you achieve what you want. If you know exactly what you want and don’t want their opinion, then tell them that ahead of time. Otherwise, most stylists will have some opinions on what should happen in your colour process.

There are many factors that will affect how the hair colour turns out, and they will determine how we apply the colour, what level and tone we use, etc. What we consider:

  • the condition of your hair
  • if you already have colour in your hair
  • if you have had other chemical services done within the last 6 months or so
  • how often you will need to have it done
  • what needs to be done to achieve the colour you want
  • existing pigment in your natural hair colour

Here are some helpful tips to get the most out of your colour service:

Bring a picture. You know what they say–a picture speaks a thousand words.  Many stylists prefer that the client does not bring a picture because of the unrealistic expectations that it gives. Sometimes a client is limited because of their natural colour, condition of the hair, previous colour in the hair, texture differences, etc.  Colour is not magical, although it looks that way in magazines. However, if you are aware of the limitations of your hair and use the photo only as a guideline, a picture can eliminate communication errors and allows us to understand what it is that you want to achieve. If you ask for copper, for example, you and your stylist may each have a different concept of what copper looks like. It’s too vague. The same goes for more artistic hair colouring terms such as “hair blocking” or “peekaboo highlights”. These are terms created by other stylists and they may mean something different to the next stylist (or nothing at all), depending on how popular that term has gotten in the hair industry. Sometimes the best thing to do is bring in a picture of what you want or look through some hair magazines at the salon. Make sure you and your stylist are on the same “page”. You also have to be prepared to have the stylist tell you that your hair may not turn out like the photo, and be open to options to get you closer to what you want.

Work within your budget. Sometimes what you want to achieve will cost more than you’re willing to spend. Maybe you had previous dark colour in your hair and the blonde that you want will be more complicated to achieve because of the processes needed to get you there. Now you’re getting into colour correction work.  If your natural hair is extremely thick, or extremely dark or both, then what you want might not be a simple procedure. You do have options and your stylist will work within your budget to come up with an affordable solution. That might mean you have to get there more slowly, in more than one appointment. Or maybe you choose a different colour which is more practical and achievable in one appointment. This can also be good for the condition of your hair. You have to remember as well that more complicated colours or colours that are drastically different than your natural tone will be a lot more maintenance. That has to be considered as well.

Don’t be afraid to ask questions. If you’re not clear on something, always ask more questions until you are. We want to make sure we understand exactly what you want and what your expectations are, so we would rather spend a bit more time on the consultation than to have you uncomfortable and nervous! Sometimes it’s better to make an appointment just to have a consultation–complimentary of course–, and then when you’re comfortable you can make a separate appointment to have the service done.

You can be sure that you are getting top colourists at Citrus, and that we will do everything we can to understand your needs, concerns and expectations. We have some of  the best trained colourists in the city who are up to date on the most current trends and methods and always strive for perfection. We are passionate about our work, and passionate about our customer service….a good recipe for great results!